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When creating a new account, an error "Unable to create profile" is displayed where the email address/account is already in use.
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For example, if you have tried to create a new myAdventist Password account and are receiving
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Email/account is already in use. Please use the 'Recover Account' option if you forgot your password.
Option 1
It is advised that you create a new email account to be used with the account. With a free email service such as gmail or hotmail
If you need help linking your gmail account to MyAdventist see Google login for MyAdventist
Option 2
if you and your spouse share one email address then option 2 is for you
If you are seeing the error above all you need to do is add a +MyAdventist just before the @ sign as shown below:
Emails sent to your email address with the +MyAdventist still appear in your email in box
Understanding the +MyAdventist
The + has a very useful meaning for almost all email services, as the characters after it are ignored
ie, Email+MyAdventist@adventist.org.au and Email@adventist.org.au are treated as the same email address
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an error "Unable to create profile", the email address/account is already in use. This means myAdventist already has a user record with these details.
Option 1 - Recover My Profile for that email address/account
- If you have a Password account already set-up, follow the instructions to How to recover my profile in MyAdventist
- If your account is a Staff account (username is usually 'FirstnameLastname'), return to myadventist.org and click Staff to login this way; contact your local Site IT for assistance if you need a password reset.
- If you use a Federated Login (Microsoft, Gmail, Yahoo, Facebook), return to myadventist.org and click the Microsoft/Gmail/Yahoo/Facebook button to login this way; follow their password reset instructions if you need to reset your password.
Option 2 - create a new account with myAdventist
- To create a new Password account, see How to create a password login account in MyAdventist. If you don't have an alternate email address to the email that is already in use, consider creating a new email address with a free email provider (e.g. gmail.com, yahoo.com.au/mail, https://outlook.live.com/owa/) and then using that new email address to create a Password account in myAdventist.
- If you require a new Staff account, contact your local Site IT for assistance.
- To create a new account using a Federated Login (Microsoft, Gmail, Yahoo, Facebook), first create an account with that provider (navigate to their website and step through their instructions). Return to myAdventist.org and click the Microsoft/Gmail/Yahoo/Facebook button, enter your login details for the new account you've just set-up, then click the button to authorise myAdventist to authorise login via this provider. Steps for Google are outlined at: How to Create a Google Login Account in MyAdventist and these steps will be very similar for the other Federated Login providers; see also the video Google login for MyAdventist.
Use an individual email address, not a shared email address, for myAdventist
For security and privacy purposes, a shared (email address or federated login, for example mrandmrsbrown@gmail.com, or brownfamily@gmail.com or thebrowns@facebook.com) should not be used with myAdventist. Each myAdventist profile should represent one individual person.
Note re using "+" in a gmail email address
Gmail allows a "+" to be added in an email address, where characters after the "+" are ignored, e.g. Email+myadventist@gmail.com and Email@gmail.com are treated as the same email address by gmail, but will be seen as different email addresses by myAdventist.