eDear Events Admins,
If you use the Allow payment by invoice option, please read the below carefully so you understand the updates made to the final screen of the registration process, and the emails that are sent to the Primary Contact and Event Manager.
Other changes made
- Event Editors now able to access Reports.
Please email Service Desk or events@adventist.org.au if you have any questions.
Kind regards,
Event options selected | |||||
Invoice allowed | "Raise invoices automatically" option | Card payment allowed | Registration cart | Final screen looks like: | Email/s sent |
Y | Y | N | = $0 (free tickets only) | For a free ticket where invoicing is allowed, a registration statement email will be sent to the primary contact with the invoice attached. (The invoice doesn't have any payment details as it is a free event) | |
Y | N | N | = $0 (free tickets only) | Registration Statement email sent to Primary Contact but does not include the invoice attachment. Second email sent to Event Manager, which has the statement with the invoice attachment. It can then be forwarded to the Primary Contact or an alternative person as required. (Double-check as free event) | |
Y | Y | N | > $0 | Registration Statement email sent to Primary Contact with invoice attachment (attachment includes payment details). | |
Y | N | N | > $0 | Registration Statement email sent to Primary Contact but does not include the invoice attachment with the payment details. Second email sent to Event Manager, which has the statement with the invoice attachment. It can then be forwarded to the Primary Contact or an alternative person as required. | |
Y | Y | Y | = $0 (free tickets only) | Registration Statement email sent to Primary Contact with invoice attachment (attachment does not include payment details as it was for free ticket/s only). | |
Y | N | Y | = $0 (free tickets only) | Registration Statement email sent to Primary Contact but does not include the invoice attachment. As the Raise invoices automatically option was set to No, this must be sent manually if it is required (probably not as was for free tickets only). Check if second email sent to Event Manager, seeing as tickets are all free | |
Y | Y | Y | > $0 | Depends on whether you tick the Invoice me checkbox as to what the final button says: Tick box - button says Register and Invoice me Don't tick box - button says Register and proceed to payment | If the Invoice me checkbox was ticked: Registration Statement email sent to Primary Contact with invoice attachment (attachment includes payment details). If the Invoice me checkbox was NOT ticked AND credit card details were entered, Pay Now clicked: Registration Statement email sent to Primary Contact with invoice attachment, including receipt details. If the Invoice me checkbox was NOT ticked AND credit card details were NOT entered, Pay Now NOT clicked: It appears no email is sent. Events Admins would need to manually follow up with these attendees. A statement is created in the Event and shows with a ? on the Statements report. Double-check after latest fix |
Y | N | Y | > $0 | If the Invoice me checkbox was ticked: Registration Statement email sent to Primary Contact but does not include the invoice attachment with the payment details. Second email sent to Event Manager, which has the statement with the invoice attachment. It can then be forwarded to the Primary Contact or an alternative person as required. Double-check after latest fix If the Invoice me checkbox was NOT ticked AND credit card details were entered, AND Pay Now clicked: Registration Statement email sent to Primary Contact with invoice attachment, including receipt details. If the Invoice me checkbox was NOT ticked AND credit card details were NOT entered, Pay Now NOT clicked: It appears no email is sent. Events Admins would need to manually follow up with these attendees. A statement is created in the Event and shows with a ? on the Statements report. Double-check after latest fix | |