Step 1

Login to MyAdventist, and select Event Registration

 
If you can't see it, try typing "Event" in the 'App search' box, or change to the Applications tab, which shows all applications you have access to

Step 2

Click the Events button

Step 3

Identify the correct event. If the event is not listed:

1. Click the drop-down box at Show entries, to see more events
2. Type the name of your event in the search box
3. Click on Future (for events that have not commenced), Past (for events that have ended), or All, then repeat the above steps
   
   
    

Step 4

Click Edit this event (the paper and pencil icon) to the left of the event name. The Edit Event screen will appear.

Step 5

Click Events, the Events summary screen appears.

 

Step 6

From the list of events, select the attendees page (group of people icon)

Step 7

Identify the attendee that is to be refunded, and edit their registration by clicking on the pencil/paper icon

Step 8

Select from the options: a full refund, edit which tickets they have selected, or just apply an ad-hoc refund amount

Step 9

Click Save at the bottom of the form. This will recalculate the amount owed or to refund. The next screen that appears is the Finalise Statement screen, where a refund to credit card is possible
 

Step 10

Finalise Statement screen appears, where a credit card refund can be completed. Note below, options for Manual refunds, and to email statement (note change of email address can be done here)