Refunding an attendee - v2

1.

Login to MyAdventist, and click to open Event Registration
If prompted, enter your username and password

Open

2.

Under My Client links, click on the link to open that event

Open

3.

Click View attendees

4.

A list of attendees appears.
Identify the attendee to be refunded; click Edit this registration

5.

The first page of the web event will appear, with Edit mode shown at the bottom of the screen

6.

Adjust the ticket(s)
Refund only or partial refund: deselect ticket(s) that is to be refunded
Changing from one ticket to another: deselect the ticket(s) to be refunded, and select the alternate ticket(s) to be purchased
Applying a cancellation fee: deselect the ticket(s) to be refunded, select the cancellation fee ticket (needs to have been added onto the event webpage before editing a registration)

7.

Click Next (top right) to advance through each page; navigate to the Summary page

8.

Ensure the Summary line shows a negative amount owing

9.

Ensure the terms and conditions box is ticked; click Finish

10.

The Finalise Statement screen appears

For a Credit Card Refund

• Click to open Credit card refund

• Adjust the amount to refund if a partial refund is to be given: click and edit the number in the Amount field

• Tick the box to have the statement emailed to the customer (if applicable)

• Click Refund

 
  
For a Manual Refund

• Click to open Manual refunds

• Select the Refund method from the drop-down list (eg BPay, Cash, etc)

• Adjust the amount to refund if a partial refund is to be given: click and edit the number in the Amount field

• Tick the box if the statement is to be emailed to customer

• Click Refund

11.

The Statement page appears
Click Email Statement to email the updated statement to the attendee

1.

 In Events, click on the Statements button next to your event.

2.

Identify the attendee and click the red "$" button 'Refund and cancel this statement" 

3.

An updated statement appears, check the details and then scroll to the bottom of the page and click the Process refund button

An email is sent to the attendee with their updated (cancelled) statement.

Add a new ticket to your event, titled cancellation fee (or similar) and indicate the amount. You may like to place the ticket inside a well with text 'office use only'.

Example below shows cancellation fee of $50.

Click View attendees

A list of attendees appears.
Identify the attendee to be refunded; click Edit this registration

The first page of the web event will appear, with Edit mode shown at the bottom of the screen

Adjust the tickets.

Click Next (top right) to advance to the Summary page. Ensure a negative amount is showing. Click Finish. The Finalise Statements screen appears (refer step 10 above)