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Email/account is already in use

If you are receiving the error below when trying to create an account then this article is for you:

"Email/account is already in use. Please use the 'Recover Profile' option if you forgot your password."

 

You may consider creating an email account with a free email service (e.g. gmail or hotmail), and then that account (e.g. gmail account) to your myAdventist profile, see Google login for MyAdventist

Steps below:

  1. Browse https://myadventist.org. You will be directed to the login page. Click New Profile


  2. On the New Profile page, click the New Password Account option just below Staff Account then click Password


  3. Enter your name and email address with the +myadventist before the @ sign.


  4. You will then receive a notification email from noreply@adventist.org.au. Click the Set My Password link


  5. Set password 
  6. You should now be able to login using the Password login option. 
    Note: If your reason to do this is because your email address is no longer supported by your previous login provider, contact servicedesk@adventist.org.au and request that your previous account be merged with the newly created profile.


Understanding the +MyAdventist

The + has a very useful meaning for only Gmail's email service, as the characters after it are ignored

ie, Email+myadventist@gmail.com and Email@gmail.com are treated as the same email address

As the +myadventist part of the email address is ignored by Gmail. 

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