Reserved tickets

Owned by Former user (Deleted)
Last updated: May 14, 2018Version comment
3 min read


When a visitor selects a ticket on the Events webpage, it is "reserved".


For events where there is a charge (ticket/s to pay for), reserved tickets can then be:

  1. Paid for - registration is marked as paid; or partially paid (where the registration has been edited and a balance is owed).
  2. Not paid for - registration is marked as incomplete; consider deleting these so that the reserved tickets are released back into the pool of available tickets. 
  3. Deleted - an Event Admin or an Event Editor can cancel (delete) the registration, reserved tickets are released back into the pool of available tickets.
    Note that where tickets have been selected by an attendee who has completed their registration, these tickets will incur the Events Processing Fee. To remove an attendee's registration where the attendee has not paid, refer to Cancelling a registration


For events where there is no charge ("free" ticket/s, nothing to pay), reserved tickets can then be:

  1. Marked as "paid" - When the visitor clicks "Finish" to complete their registration, the reserved ticket is automatically marked as "paid".
  2. Deleted - an Event Admin or an Event Editor can cancel (delete) the registration, reserved tickets are released back into the pool of available tickets.


1

To see the Statements view, in the list of events click View Statements for one event

2

Statements are shown as paid, partially paid or incomplete

3

To provide payment option details to an attendee who has reserved tickets, click the View this Statement button next to the attendee's name

Next, complete one of the three sections on the Finalise Statement screen that appears

  1. Manual credit card entry - can take a credit card payment in person/over the phone (and email an updated statement to the attendee)
  2. Other manual statements - record a payment received by BPay, Cash, Cheque, Direct Deposit or Other (and email an updated statement to the attendee)
  3. Email statement - email the attendee with Remittance details for Direct Deposit, or Pay Online.
    • Direct Deposit information includes the Account Name, BSB, Account Number, Amount, and Reference Number (which is their statement number).
    • Pay Online gives details to the attendee to visit events.adventist.org.au/PayInvoice, they enter their email address (used when they registered) and Statement number, and can pay by credit card (visa or mastercard).

When creating your event, consider adding information about what will happen to unpaid registrations e.g. unpaid registrations at dd/mm/yyyy will be deleted and those tickets selected will no longer be reserved.


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